Coronavirus Info - Community

The Government of Ontario declared a provincial emergency on March 17, 2020 under the Emergency Management and Civil Protection Act. This declaration of emergency was last extended on June 24, 2020  and is currently in effect until July 15, 2020. On June 27, the Government of Ontario extended all emergency orders currently in force under this declaration until July 10, 2020 . The Province has also issued temporary emergency orders  to support the immediate needs of hospitals and health care workers so manage critical health care human resources during COVID-19.

Ontario businesses who have questions about the emergency orders can call the Province’s toll-free line: 1-888-444-3659.

Learn about economic support and recovery for businesses.

Download printable posters and information cards for your setting to share messages about how to stay safe during COVID-19.

Commercial or Residential Buildings

Toronto Public Health’s Guidance for Commercial or Residential Buildings  (also available below) provides recommendations to help reduce the risk of exposures to acute respiratory illness, including COVID-19, in buildings such as hotels, condominiums, apartment buildings and other similar vertical living spaces.

Toronto Public Health has created visuals to educate residents and building staff about what physical distancing is , exercising physical distancing on elevators  and in shared laundry rooms  (also available in Simplified Chinese ).

Read also Toronto Public Health’s Guidance for Cooling Rooms  in multi-unit residential buildings during the COVID-19 pandemic, and tips for staying healthy in hot weather.

Landlords Entering a Rental Unit

Landlords are encouraged to request entry only in urgent situations (e.g. emergency repairs). When entry is still required, exercise physical distancing guidelines at all times and ensure proper hand hygiene before and after services.

Learn more about the provincial recommendations regarding entering a rental unit  under current circumstances.

Communal or Shared Outdoor Recreational Amenities

The Province of Ontario has issued an order  to close certain outdoor recreational amenities even on private properties. This includes outdoor playgrounds, pools, exercise equipment, and other outdoor recreational amenities landlords provide to their residents.

Learn more about current parks amenities closures and openings in Toronto.

COVID-19 Guidance for Commercial and Residential Buildings

The following are recommendations to help reduce the risk of exposures to acute respiratory illness including COVID-19 in buildings such as hotels, condominiums, apartment buildings and other similar vertical living spaces. This document may be updated as the situation is rapidly changing, and new information becomes available. For more general information about COVID-19, visit

COVID-19 is circulating in the community in Toronto. Owners and operators of commercial and residential buildings should consider the public health guidelines below, as well as City of Toronto and provincial requirements. Owners and operators must ensure that they stay up-to-date on and comply with any current provincial orders  (e.g. limits on size of gatherings), City of Toronto orders, directives, and bylaws (e.g. maintaining and enforcing physical distancing, and mandatory mask/face coverings). For information on the opening of non-essential common areas, refer to the Reopening Ontario  website.

Promote Infection Prevention and Control Practices

Provide education
Practice hand hygiene and respiratory etiquette
  • Make alcohol-based hand sanitizer (70-90% alcohol concentration) available at entrances and in common areas, including, but not limited to, bathrooms, laundry rooms, gyms and playrooms, and other high traffic areas
  • Encourage staff, tenants, and visitors to wash hands with soap and water or use an alcohol-based hand sanitizer, if soap and water are not available.
Accessing building outdoor amenities (e.g. communal gardens, BBQ/picnic areas)
  • Implement a scheduling system for use of amenities, as appropriate:
    • Schedule access through use of designated timeslots.
    • Ensure staff/residents/guests are aware of and complying with various emergency orders, directives and bylaws related to gathering sizes and physical distancing.
    • Ensure extra time between timeslots to allow for necessary cleaning and disinfecting  of high-touch surfaces and equipment (e.g. barbeque equipment).
    • Ensure markers (e.g. floor markings, pylons) are placed, as appropriate, to encourage appropriate physical distancing  while using amenities.
  • Provide education to staff/residents/guests, in advance, about COVID-19 and when to stay home.
  • Designate and clearly mark specific, separate entrances and exits for each visitor as appropriate, and only permit entry and exit through these doors.
  • Keep doors and windows open, where possible, to minimize the touching of door handles and increase ventilation, while maintaining the appropriate security.
Use non-medical face masks and coverings
  • The use of non-medical/cloth masks are strongly recommended when physical distancing cannot be maintained.
  • See our website for the proper use of masks and how to safely put on and take off a mask  and for information about the City bylaw as it applies to common spaces in hotels and motels, and premises used for open houses. Buildings not covered by the bylaw such as apartment buildings and condos can develop a policy for mask usage in common areas.
Practice physical distancing
  • Physical distancing  means keeping a distance of two meters (six feet) from others.
  • Property management should assess whether an impending service request is essential, and to postpone the service if it is not urgent.
  • Property management should provide advanced notification to tenant of impending work.
  • Staff carrying out essential work should do so in a separate room if the tenant is home, or keeping a physical distance between the staff and guests/tenant.
  • In house food services preparing food for room service should use single-use containers and cutlery.
  • Room service staff should not interact with hotel guests and should leave food orders at the door and be picked up by the guests.
Advice for management and staff
  • Review the guidance for workplaces, businesses and employers.
  • Ensure residents can receive deliveries of essential goods, like medications and groceries/meals, at their unit door so they can avoid non-essential trips outside. Some residents may be self-isolating, and as a result will be unable to leave their units.
  • Ensure staff stay home if sick. Employees or contracted workers who have symptoms of acute respiratory illness are recommended to not come to work, and to seek appropriate medical attention.
  • Ensure that your sick leave policies are flexible. For example, relax requirements for sick notes, and allow staff to stay home to care for sick family members.
  • Encourage good infection control in the workplace. Encourage frequent hand hygiene and physical distancing in the work place and/or the use of a non-medical mask if social distancing is not feasible when around other workers.
  • Any required meetings such as annual general meetings, condo board meetings, or hearings that typically take place in person should be carried out using alternative methods such as video conferencing.
  • Staff should be encouraged to wear a non-medical mask during a visit into a tenant’s unit as it be an additional protective measure when indoors and if in close contact with others.
Enhance environmental cleaning and disinfection:
  • Review Public Health Ontario’s Cleaning and Disinfection for Public Settings fact sheet .
  • Refer to Health Canada’s lists of hard-surface disinfectants for use against coronavirus (COVID-19) .
  • Building operators and staff should follow these guidelines when cleaning and disinfecting the building environment:
  • Assign or designate staff to conduct environmental cleaning and disinfecting throughout the day.
  • Commonly used cleaners and disinfectants are effective against COVID-19.
  • Frequently touched surfaces are most likely to be contaminated. Ensure cleaning staff clean and disinfect frequently touched surfaces in common areas. In addition to routine cleaning, surfaces that have frequent contact with hands should be cleaned and disinfected twice per day and when visibly dirty. Examples include doorknobs, elevator buttons, light switches, toilet handles, counters, and hand rails.
  • Use only disinfectants that have a Drug Identification Number (DIN). A DIN is an 8-digit number given by Health Canada that confirms it is approved for use in Canada.
  • Check the expiry date of products you use and always follow manufacturer’s instructions.
  • In addition to routine cleaning, check with your organization for any specific protocols for cleaning COVID-19.
  • Cleaning staff should use appropriate Personal Protective Equipment (PPE), such as gloves, according to existing policies and procedures, as well as following label directions for all cleaning products.
  • Encourage and support proper handwashing by keeping washroom facilities stocked with soap and paper towels at all times, and ensure custodian staff keep hand washing sinks in a state of good repair.
  • There is no evidence to suggest that building waste needs any additional disinfection.

Additional Considerations in Response to Current Cases of COVID-19

  • Confirmed and suspect cases of COVID-19 are reported by health care providers and laboratories to public health. Workplaces other than health care settings do not need to report to public health.
  • Maintain confidentiality of residents’ personal health information if you are aware that a resident has COVID-19 or is a close contact of a person with COVID-19.
  • Public health will perform a risk assessment for all exposures.
  • Public health will provide advice regarding any other measures that the workplace or staff may need to take to reduce the risk of transmission.
  • Unless advised by Toronto Public Health through the above assessment, there are no restrictions or special measures required for contacts of suspected cases of COVID-19 in the setting.

This article has been created using content from the City of Toronto website.

For more information and the original article, please visit:

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